Being rational is overrated.
Being emotional is underrated.
Problem is most people try and deal with the rational first then focus on the emotion. It’s easier and less confronting but sometimes creates bigger issues later on.
Remember how you feel when someone sais “just calm down.. and be rational” It has the opposite effect, right and it’s the last thing you feel like doing! It’s all about emotion, not rationale. That comes later.
Susan Scott author of “Fierce Conversations” cites that ‘When a difficult emotion enters the conversation, the conversation continues but the communication stops”
It makes better sense and to demonstrate empathy and authenticity about how others are feeling, then resolve any issues.
Communication is not to be underrated.
It’s the bedrock of all the responses we get.

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