Thomas Friedman, columnist from the New York Times and well known author of "The World Is Flat” recently spoke in Melbourne about “Giving that bit extra” to customers before they ask for it. This meant that we live in an age now where “Average is Over” and it is time to get real about what people needed most verses what they were getting. While this is nothing new, the question I asked myself is that “Why is it actually so hard for people to actually give before they get?” Are we becoming more greedy as a society, or are we just becoming consumer or opportunity mad? Maybe both?
But this is where the confusing bit lies: Are we asking for monetary items, or rewards based on luxuries or brands in substitute for “getting that bit extra” – the bit that makes us “feel” connected to others, to the work we do and to the contribution we make?
Seems to me that giving people things such as quality time, quality feedback, and quality recognition is clearly a greater way to “give that bit extra” that doesn’t cost anything but gives rewards in ways we can’t pay for.
www.rickynowak.com
But this is where the confusing bit lies: Are we asking for monetary items, or rewards based on luxuries or brands in substitute for “getting that bit extra” – the bit that makes us “feel” connected to others, to the work we do and to the contribution we make?
Seems to me that giving people things such as quality time, quality feedback, and quality recognition is clearly a greater way to “give that bit extra” that doesn’t cost anything but gives rewards in ways we can’t pay for.
www.rickynowak.com
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